Returns, Refunds and Cancellations Policy

ZAKÉ PARFUMS

Returns and Exchanges

No returns or exchanges are accepted for opened or used products, for hygiene reasons.

Damaged, Defective, Incorrect or Missing Items

Damaged, defective, incorrect or missing items must be reported within 48 hours of delivery, with photographs and an unboxing video where available.

For eligible cases, a replacement or full refund will be provided, as applicable.

Cancellations

Orders can be cancelled free of charge before dispatch.

Refunds

Approved refunds will be issued to the original payment method within 5–7 working days.

How to Raise a Request

To raise a request, contact us by email or WhatsApp at +91 88480 30233, providing your order number.

Business Details

Business Name: ZAKÉ PARFUMS
Business Address: Nafees Mahal, Payyaanakkal, Kallai PO, Kozhikkode, Kerala (PIN code pending)
Customer Care: +91 88480 30233
WhatsApp: +91 88480 30233