Frequently asked questions

What types of fragrances does ZAKÉ PARFUMS offer?

ZAKÉ PARFUMS currently features four solid perfume fragrances: SOVAR, AUREL, NOCTÉA, and VALÉOR.

What is the size of each perfume?

Each solid perfume tin contains 12 g of product.

Do you offer customizable fragrance bundles?

Yes! ZAKÉ PARFUMS offers Duo and Trio bundles that you can customize by choosing your preferred fragrances. Create your own combination and discover the scents that suit you best.

Where does ZAKÉ PARFUMS deliver?

ZAKÉ PARFUMS currently delivers within Kerala, India, only. Delivery to other states may become available in the future.

What are the shipping charges?

  • Orders below ₹499: ₹49 shipping charge.

  • Orders of ₹499 and above: Free shipping.

The applicable shipping charges are displayed at checkout before payment.

How long does dispatch and delivery take?

Orders are dispatched within 1–2 working days. Delivery typically takes 3–7 working days.

Can I cancel my order?

Yes. Orders can be cancelled free of charge before dispatch.

Can I return or exchange a product?

Opened or used products cannot be returned or exchanged for hygiene reasons.

What should I do if my order arrives damaged, defective, incorrect, or incomplete?

Please report damaged, defective, incorrect, or missing items within 48 hours of delivery. Provide photographs and an unboxing video, where available. Eligible cases may qualify for a replacement or full refund, as applicable.

How long do approved refunds take?

Approved refunds are issued to the original payment method within 5 – 7 working days.

How can I contact customer care?

You can contact ZAKÉ PARFUMS customer care or reach us on WhatsApp at +91 88480 30233. For a return, refund, or cancellation request, include your order number.